Podcast overview and guests

On the Logistics Management podcast, Group Editorial Director Michael Levans sits down with Andy Tryba, CEO of CXT Software, to examine how last-mile delivery is evolving. The conversation centers on technology and organizational shifts needed to meet customer expectations in the coming years.

Industry pressures driving change

Shippers and couriers are under growing pressure to satisfy same-day delivery expectations while reducing operating costs and increasing productivity. These competing demands are forcing providers to rethink processes and investments across the last mile.

The role of automation in last-mile transformation

Automation emerged as a central theme in the discussion. When applied strategically, automated systems can streamline operations, reduce manual tasks, and accelerate workflows without sacrificing service quality.

Intelligent dispatching and route planning improvements

Levans and Tryba highlight intelligent dispatching as a way to improve efficiency. Advanced route planning tools can optimize paths in real time, adapt to changing conditions, and improve on-time performance for same-day deliveries.

Real-time visibility for drivers and back-office teams

Providing drivers and office staff with live data was singled out as a practical gain. Real-time visibility helps teams respond faster to issues, coordinate more effectively, and keep customers informed throughout the delivery process.

Balancing technology with human expertise

The conversation emphasizes that technology should augment, not replace, human judgment. Maintaining a balance between automation and the skills of drivers, dispatchers, and customer-facing employees is essential to preserve service quality and customer satisfaction.

Steps to modernize the tech stack

Levans and Tryba discuss practical focal points for digital transformation. Leaders should consider investments that combine multiple capabilities to strengthen last-mile operations:

• Automation to reduce repetitive tasks
• Intelligent dispatching for efficient resource allocation
• Real-time visibility for operational awareness
• Analytics to measure and improve performance

Key takeaways for shippers and couriers

For leaders aiming to stay competitive in 2026, the episode offers a clear set of strategic priorities: modernize core systems, deploy intelligent routing and dispatch, empower people with real-time data, and preserve the human expertise that drives customer satisfaction. It is recommended listening for any shipper or courier focused on sharpening their last-mile strategy.

Learn more about CXT Software

To explore the technologies discussed, see more about CXT Software and its solutions at CXT Software.